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Services / AI Assurance & Agentic Testing

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AI Assurance & Agentic Testing

Why Your AI Systems Need Specialized Testing

Unlike traditional software, AI systems evolve, and so do their risks. From hallucinations to bias, our AI-first testing approach helps you eliminate blind spots, improve model alignment, and ensure trust, compliance, and usability.

1

Human-Like Performance

Validate natural, coherent, and contextually relevant AI responses through real-world interaction simulation.

2

Model Robustness & Reliability

Catch hallucinations, misclassifications, toxic output, or API failures before they impact your users.

3

Multi-Modal & Platform Compatibility

Test across voice, text, and agent platforms like Twilio, WhatsApp, Alexa, or web widgets.

1

Bias, Safety & Compliance

Detect and mitigate bias, adversarial prompts, data leakage, and ethical misalignment issues.

2

Continuous Evaluation

Track AI quality across model versions, prompts, and environments using RLHF and eval pipelines.

3

Real-World Readiness

Ensure your AI solutions perform reliably under actual user conditions, across accents, devices, and edge cases.

Cutting-edge tools that drive performance

1

Manual QA with Golden Sets

Our testers evaluate model behavior against curated test prompts, scoring for accuracy, relevance, tone, and safety.

2

Automated LLM Test Harnesses

We build custom test pipelines that run daily checks across key metrics like grounding, latency, and factual correctness.

3

Voice Bot & IVR Testing

We validate TTS/ASR quality, intent routing, call flows, error handling, and telephony integrations.

4

Prompt Regression Testing

Catch output drift between prompt versions or model upgrades using semantic diffs and eval score deltas.

5

RLHF Evaluation & Ranking

Leverage human preferences to align model behavior using structured ranking and reward models.

6

Security & Adversarial Testing

We simulate prompt injection, jailbreak attempts, data leakage, and content policy violations.

AI Evaluation Frameworks & Tools We Use

LangSmith

LangFuse

Ragas

TruLens

Custom Eval Harnesses

Golden Set Scoring

LLM observability and evaluation tracing for production AI pipelines.

Open-source tracing and evaluation platform for LLM applications.

Automated evaluation framework for RAG pipeline quality and grounding.

Instrumentation and evaluation for LLM app feedback functions.

Purpose-built pipelines tracking grounding, latency, and factual correctness.

Curated prompt sets scored for accuracy, relevance, tone, and safety.

Our impact

Drive you to achieve greater revenues, reduce inefficiencies and costs, and maximize profits.​

Ready to talk about AI Assurance & Agentic Testing?

Tell us about your goals and we'll map out the right approach for your team.